{"id":13373,"date":"2026-01-06T12:16:29","date_gmt":"2026-01-06T11:16:29","guid":{"rendered":"https:\/\/www.lebihan.de\/?post_type=glossar-begriff&#038;p=13373"},"modified":"2026-01-09T13:59:06","modified_gmt":"2026-01-09T12:59:06","slug":"problem-management","status":"publish","type":"glossar-begriff","link":"https:\/\/www.lebihan.de\/en\/glossary\/problem-management\/","title":{"rendered":"Problem Management"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>What Is Problem Management?<\/strong><\/h2>\n\n\n\n<p>Problem management is a structured process for identifying, analyzing, resolving, and tracking problems within organizations. Its objective is to eliminate the root causes of disruptions or weaknesses in a sustainable way in order to improve the efficiency, quality, and stability of operational processes.<\/p>\n\n\n\n<p>In contrast to reactive troubleshooting, problem management follows a proactive approach: it is not only about fixing symptoms, but about systematically identifying and eliminating underlying root causes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Problem Management Process<\/strong><\/h2>\n\n\n\n<p>The problem management process is typically divided into several phases:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Identification<\/strong><br>Problems are identified through various sources, such as employee feedback, customer data, audits, or monitoring systems.<\/li>\n\n\n\n<li><strong>Analysis<\/strong><br>The causes and impacts of the problem are examined using structured methods, including:\n<ul class=\"wp-block-list\">\n<li>5 Whys method<\/li>\n\n\n\n<li>Ishikawa (fishbone) diagram<\/li>\n\n\n\n<li>Pareto analysis<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Solution development<\/strong><br>Based on the analysis, suitable corrective measures are developed and evaluated. Key criteria include:\n<ul class=\"wp-block-list\">\n<li>Effectiveness<\/li>\n\n\n\n<li>Cost-efficiency<\/li>\n\n\n\n<li>Sustainability<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Implementation<\/strong><br>The selected solution is implemented. Responsibilities are assigned and a timeline is defined.<\/li>\n\n\n\n<li><strong>Monitoring and follow-up<\/strong><br>After implementation, it is reviewed whether the problem has been permanently resolved. If necessary, adjustments are made.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Application in Organizations<\/strong><\/h2>\n\n\n\n<p>Problem management can be applied across organizations, from individual teams to entire departments. It is commonly used in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IT management (e.g. ITIL processes)<\/li>\n\n\n\n<li>Quality management<\/li>\n\n\n\n<li>Production and manufacturing<\/li>\n\n\n\n<li>Customer service and support<\/li>\n\n\n\n<li><a href=\"https:\/\/www.lebihan.de\/en\/glossary\/projektmanagement\/\" data-type=\"link\" data-id=\"https:\/\/www.lebihan.de\/glossar-begriff\/projektmanagement-2\/\">Project management<\/a><\/li>\n<\/ul>\n\n\n\n<p>A critical success factor is its integration into the organizational culture: employees must be empowered and motivated to identify, report, and resolve problems openly.<\/p>\n\n\n\n<p>Key elements include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Training and methodological qualification<\/li>\n\n\n\n<li>Established processes and clear responsibilities<\/li>\n\n\n\n<li>A supportive, solution-oriented environment<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h2>\n\n\n\n<p>Problem management is far more than simple error correction; it is a strategic instrument for continuous improvement. Organizations that systematically apply this approach benefit from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Greater resilience to disruptions<\/li>\n\n\n\n<li>Improved processes<\/li>\n\n\n\n<li>Higher customer satisfaction<\/li>\n\n\n\n<li>Lower cost of errors<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Frequently Asked Questions (FAQ)<\/strong><\/h2>\n\n\n\n<p><strong>What is problem management?<\/strong><br>Problem management is a systematic process for identifying, analyzing, and sustainably resolving problems within organizations.<\/p>\n\n\n\n<p><strong>What is the difference between problem management and incident management?<\/strong><br>Incident management addresses immediate disruptions (\u201cfirefighting\u201d), while problem management eliminates root causes (\u201cfire prevention\u201d).<\/p>\n\n\n\n<p><strong>Which methods are used in problem management?<\/strong><br>Common methods include the 5 Whys analysis, the Ishikawa diagram, Pareto analysis, and FMEA (Failure Mode and Effects Analysis).<\/p>\n\n\n\n<p><strong>Why is problem management important?<\/strong><br>It helps organizations identify inefficient processes, eliminate root causes of errors, and operate more successfully in the long term.<\/p>\n\n\n\n<p><strong>Where is problem management typically applied?<\/strong><br>In almost all industries and organizational areas; especially in IT, production, quality assurance, and customer service.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-13373","glossar-begriff","type-glossar-begriff","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.lebihan.de\/en\/wp-json\/wp\/v2\/glossar-begriff\/13373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lebihan.de\/en\/wp-json\/wp\/v2\/glossar-begriff"}],"about":[{"href":"https:\/\/www.lebihan.de\/en\/wp-json\/wp\/v2\/types\/glossar-begriff"}],"wp:attachment":[{"href":"https:\/\/www.lebihan.de\/en\/wp-json\/wp\/v2\/media?parent=13373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}